Refund policy
Because all of our products are custom-made to order, we do not accept returns or exchanges for reasons such as ordering the wrong size, color, or simply changing your mind. Please review your order carefully before placing it.
Damaged or Defective Items If your order arrives damaged or with a manufacturing defect, we'll make it right. Please contact us within 30 days of delivery at shopbookora@gmail.com with:
- Your order number
- A clear photo of the damaged or defective item
We'll review your case and offer a free reprint or a store credit depending on the situation.
Lost Packages If your package hasn't arrived after the estimated delivery window, please contact us within 1 week of that date. Before reaching out, we recommend checking with your local post office, as packages are sometimes held for pickup.
For US domestic orders, the estimated delivery window is typically 30 days from the shipping date.
Wrong or Incomplete Address We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If a package is returned due to an address issue, we can arrange a reshipment at your expense.
Non-Refundable Situations We are unable to offer refunds or reprints for:
- Minor print placement variations (within 0.5 inches)
- Minor size deviations of less than 1 inch from the size guide
- Low-quality prints resulting from a low-resolution design file
Contact Us For any questions or to submit a refund request, please reach out to us at shopbookora@gmail.com